Sheraton Grand Chicago Riverwalk

“This hotel is awful. I am here now and it’s filthy. The lounge has 1-2 people working, no seats, no food, no water. Zero tables cleared. Housekeeping is mid and the old guy who bartends downstairs is miserable and his service is poor. Stayed at a ton of Marriotts and are why the points redemption was lower than others….”

“Stayed at this hotel for a continuing education conference 7/15-7/17. The room was large and clean. The bed was especially comfortable. Lighting was an issue at the desk area. It was very dark and the tiny lamp did not help. I arrived around 1:00 PM and wanted to have lunch. The sit down restaurant, The Riverside Cafe, was closed.”

“Highlights: -Great location with easy access to nearby shops, attractions, shopping and restaurants. -Short walk to Navy Pier. My morning run along the Riverwalk was memorable. -Club‑level room was spacious, clean, and offered excellent views, including Navy Pier in the distance. -Helpful doorman, always ready to assist with Uber/Lyft pickups.”

“I recommend this property. The location was great, with being along the river walk. The atmosphere was positive and pleasant. The room was spacious and clean with a great view, which is why I booked it. The value was fair. Noise level throughout the hotel was great for a property this size. The staff was friendly and helpful.”