The Manhattan at Times Square Hotel

“We knew the hotel was undergoing a refurbishment but hadn’t realised how disruptive to our sleep and comfort at the hotel. When we checked in we were told that we were on a refurbished floor, however when we got to our room which was adjacent to very noisy lifts we discovered that the air con wasn’t working, a handle was”

“I stayed three nights on business in NYC. The Intercontinental was booked for my dates, so I thought I would give the next hotel in the IHG app a try. 4-star hotel, great images, great location. The moment you step off of the elevator you feel like your in the Shining. The facilities are in extremely poor shape.”

“I must say when my wife and I arrived I was pleased with the warm comfort of the lobby. This being my 2nd time staying at this hotel. We were checked in by Racquel who was very courteous and attentive.”

“This property markets itself as a 4-star hotel...a claim that is nothing short of fraudulent after the stay I just had. After staying here for a work trip, I can say with confidence: this is one of the worst hotel experiences I've had, and the price tag makes it all the more insulting.”