The Westin New York Grand Central
$259 /night
Available on Priceline, Agoda, Booking.com + 2 more
Mubboo Verdict
For families and couples wanting a well-located Manhattan stay with plush beds and mostly attentive service, though service consistency can be a gamble.
Insider tip: Reviews reveal a stark service dichotomy: standout employees like Erica K. and Irina win praise, while a manager's 'meltdown' and resistant staff sparked 1-star complaints. Personal recognition of a kind night manager suggests positive experiences hinge entirely on which staff are on duty.
★ TravelFit — Who this hotel suits
Tap a traveler type to see how well it fits.
Couples
84/100Couples enjoy the central location near Broadway, spa, and lounge, plus comfortable beds. Personalized service from staff like Erica K. enhances romantic getaways, and many couples return regularly.
- trip_types: Couples 25%
- amenities: spa, lounge
- subratings: Location 4.7
Guest Rating
4.2 out of 5 — Very good · 6,250 reviews
Ratings
- Room
- 4.3
- Sleep
- 4.4
- Value
- 4.0
- Service
- 4.1
- Location
- 4.7
- Cleanliness
- 4.4
★ What reviewers say
✅ Guests love
- Helpful and personable staff, especially Erica K. and Irina, who went above and beyond
- Convenient Midtown location near Grand Central and Broadway attractions
- Comfortable Heavenly Beds that guests specifically choose the hotel for
⚠ Watch out for
- Inconsistent service quality: several reviewers encountered unhelpful or hostile staff, including a manager's shouting match
- One room had a musty smell upon arrival, detracting from the stay
★ Real traveler reviews
Verbatim excerpts from TripAdvisor reviews.
“A "no brainer" place to stay. From the front desk manager Irina to the housekeeping to parking attendants juggling so many cars to the luggage storage folks everyone was beyond helpful and accommodating. Everyone went above and beyond to help us navigate, relax, enjoy, and maximize our time in Manhattan. Definitely our place to stay on future visits”
“Terrible service from valet, front desk to manager, especially night shift manager Amanda. Mentioned manager had a complete meltdown and started a shouting match after being asked a question.”
“Husband and I visited NYC to do a mini Broadway tour. Decided to stay at this property, because we really like heavenly beds and the location was convenient to most of the things we wanted to do. Hotel did not disappoint. But the real highlight of our stay at the Westin Grand Central was Ms. Erica K. (front desk agent).”
“Just consistently hostile behavior from multiple staff members over the most basic requests and questions. One of the night managers, a kind person, noticed this at one point and actually stepped in to help on one occasion. Later, on a different day, when there was another question (very basic), the front desk and concierge were unhelpful and resistant .”
★ Compare hotel prices
The Westin New York Grand Central across major booking sites
$554 /night
$549 /night
$554 /night
$554 /night
$554 /night
Prices last checked from each provider · we may earn a commission on partner links.
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Frequently asked questions
How much does The Westin New York Grand Central cost per night?▾
Rates start at $259/night on Priceline, with the same rate available across 5 major booking sites. Prices vary by date and demand.
What do guests say about The Westin New York Grand Central?▾
It's rated 4.2/5 — very good — from 6,250 reviews.
Ready to book The Westin New York Grand Central?
From $259/night across major booking sites.